These Terms & Conditions apply to works carried out under the Heatworks Plumbing and Heating trading name.
Heatworks Plumbing and Heating is a trading name of Forge Hill Property Developments Limited.
By accepting a quotation, paying a deposit, booking works, or instructing us to proceed, you agree to these Terms & Conditions.
The legal entity you are contracting with will be shown on your quotation, invoice and related documentation. Unless stated otherwise, the contracting entity is Forge Hill Property Developments Limited, trading as Heatworks Plumbing and Heating.
Nothing in these Terms & Conditions affects your statutory rights. We will carry out services with reasonable care and skill in accordance with applicable consumer law.
1. Contracting Entity
1.1 Heatworks Plumbing and Heating is a trading name used for plumbing, heating, gas, ventilation and related works.
1.2 Unless stated otherwise on your quotation, invoice or related documentation, the contracting entity is:
Forge Hill Property Developments Limited
Trading as Heatworks Plumbing and Heating
Company No. 13335416
VAT No. 377714070
Gas Safe Registration No. 650449
Registered office:
C5 Business Centre, North Road
Bridgend Industrial Estate
Bridgend
CF31 3TP
1.3 Trading/contact address:
Heatworks Plumbing and Heating
C5 Business Centre, North Road
Bridgend Industrial Estate
Bridgend
CF31 3TP
1.4 All contractual obligations, invoicing, payments and liabilities apply to the legal entity named on your quotation and invoice.
2. Quotations & Variations
2.1 All quotations are provided free of charge and without obligation unless stated otherwise.
2.2 Quotations are based on the information available at the time of survey, enquiry or inspection. Quotations may be revised if circumstances change, further information becomes available, or additional works are required.
2.3 Quotations are valid for 7 days from the date issued unless stated otherwise.
2.4 Any amendments to the original order or scope of works must be agreed in writing. Where changes are requested, the quotation may be revised accordingly.
2.5 Any additional works not included in the original quotation will be charged separately, unless agreed otherwise in writing.
2.6 Images, descriptions, measurements and product details provided in quotations are for guidance unless expressly confirmed as final specifications.
3. Fault Finding & Investigations
3.1 Fault finding, diagnostic visits, investigations and inspection work are chargeable.
3.2 Diagnostic work does not guarantee that a fault can be repaired during the initial visit.
3.3 Where remedial work is carried out by Heatworks Plumbing and Heating following diagnosis, the fault-finding charge may be waived or offset at our discretion.
3.4 Where faults are intermittent, hidden, inaccessible, or caused by wider system issues, further investigation may be required and may be chargeable.
4. Deposits, Payments & Late Payment
4.1 A materials deposit may be required before works commence. Materials will not be ordered and work will not begin until the required deposit has been received.
4.2 For larger projects, stage payments may be required. These will be agreed before works commence.
4.3 The final balance is due immediately upon completion of the agreed works, unless otherwise stated in writing.
4.4 Late or non-payment may result in delays, suspension of non-urgent works, or withholding of non-statutory documentation where legally permitted until payment is received in full.
4.5 Where legally permitted, we reserve the right to recover reasonable costs, interest and charges incurred as a result of late payment.
4.6 Ownership of materials supplied by us remains with the contracting entity until payment has been received in full, where legally permitted.
4.7 Payment must be made using the payment details shown on your quotation or invoice.
5. Cooling-Off Period & Cancellation Rights
5.1 Where a contract is agreed with a consumer at their home, online, by phone, or away from our business premises, the customer may have the legal right to cancel the contract within 14 days of acceptance, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
5.2 If the customer accepts a quotation, pays a deposit, books works, or instructs us to proceed and the works are due to begin within the 14-day cancellation period, the customer expressly requests that we begin the agreed works as soon as reasonably practicable, including where this falls within the cancellation period.
5.3 If works start during the cancellation period at the customer’s request, the customer agrees that they may be liable for a reasonable amount for works carried out, services provided, and materials supplied up to the point of cancellation.
5.4 If the works are fully completed within the cancellation period following the customer’s request for works to start, the right to cancel may be lost.
5.5 Any request to cancel must be made in writing by email or post using the contact details provided in these Terms & Conditions.
5.6 Special order, bespoke, non-returnable or customer-specific materials may still be chargeable where they have already been ordered at the customer’s request.
6. Access, Parking & Working Conditions
6.1 We require safe and reasonable access to the property to carry out works.
6.2 The customer is responsible for ensuring that the work area is clear, accessible and safe before works begin.
6.3 Delays or additional costs may arise where access is restricted, parking is unavailable, services are obstructed, or working conditions are unsuitable.
6.4 We reserve the right to refuse or suspend works where conditions are unsafe.
6.5 The customer must provide accurate information about the property, existing systems, known faults, asbestos, fragile surfaces, hidden services, access issues and any relevant restrictions.
7. Installation Works & Property Finishes
7.1 Where flues pass through external walls, we will use reasonable endeavours to ensure the finished appearance is neat and suitable. However, exact colour, texture, brick, render or stone matching cannot be guaranteed.
7.2 Carpets, flooring or coverings may need to be lifted to install pipework. We will take reasonable care when lifting and reinstating flooring. However, where flooring is fragile, aged, glued, previously damaged or difficult to remove, we cannot guarantee a perfect finish. Liability is limited to damage caused directly by our negligence.
7.3 Pipework will be installed and insulated in accordance with relevant standards. Pipework will be concealed where reasonably practicable, but final routing and concealment remain at our discretion.
7.4 Where boxing-in, decoration, plastering, making good, tiling, carpentry or other finishing works are required, these are only included where expressly stated in the quotation.
7.5 We accept no liability for damage caused by substandard walls, partitions, ceilings, floors or structures that are not suitable for supporting fixtures, fittings or load-bearing items, unless caused by our negligence.
7.6 When removing or replacing taps, baths, basins, toilets, showers or sanitaryware, reasonable care will be taken. However, existing defects, corrosion, seized fittings, hairline cracks or weakened materials may not be visible before removal. We are not liable for such pre-existing issues unless damage is caused by our negligence.
7.7 Where access is required through lofts, cupboards, boxing, flooring, ceilings, walls or other concealed areas, additional work or cost may arise if hidden issues are discovered.
8. Existing Systems & Unforeseen Issues
8.1 Existing plumbing, heating, gas, hot water, ventilation and drainage systems may contain hidden defects, poor previous workmanship, unsuitable materials, corrosion, blockages, leaks or installation issues.
8.2 Power flushing and system cleaning may, in rare cases, expose pre-existing faults, weaknesses or breaches within a heating system. We cannot be held responsible for such pre-existing conditions or any damage resulting from their exposure. The customer accepts this risk before works commence.
8.3 Installing a new boiler will not rectify faults in existing radiators, controls, valves, pumps, cylinders or pipework unless those works are specifically included in the quotation.
8.4 During boiler, heating, plumbing, cylinder, ventilation or MVHR works, it may become apparent that existing pipework, ductwork, wiring, drainage, controls or fittings are unsuitable due to size, age, condition, layout or access. Where additional works are required, these may result in additional charges.
8.5 We are not responsible for faults caused by existing systems, third-party work, manufacturer defects, lack of maintenance, misuse, poor water quality, sludge, scale, corrosion or blockages unless caused directly by our negligence.
8.6 Where works involve older or obsolete systems, parts may be unavailable or replacement may be more appropriate than repair. We will provide advice based on the information available at the time.
9. Waste Removal
9.1 Removal of waste materials from site is not included unless expressly stated within the quotation.
9.2 Where waste removal is included, this applies only to waste arising directly from our works unless agreed otherwise.
9.3 Ferrous and non-ferrous metals may be removed for recycling where applicable.
9.4 Hazardous materials, asbestos, contaminated waste, heavy building waste, general household waste or waste produced by others are not included unless expressly agreed in writing.
10. Guarantees, Warranties & Statutory Rights
10.1 All workmanship is guaranteed for 12 months from completion of works, unless otherwise stated.
10.2 Manufacturer warranties apply separately and are subject to the manufacturer’s terms and conditions.
10.3 Manufacturer warranties may depend on correct use, maintenance, servicing, registration, water quality, system condition and compliance with the manufacturer’s requirements.
10.4 Our workmanship guarantee does not cover:
- Pre-existing faults
- Faults caused by existing systems
- Faults caused by misuse or lack of maintenance
- Faults caused by third-party work
- Manufacturer defects
- Normal wear and tear
- Damage caused by freezing, scale, sludge, corrosion or poor water quality
- Damage caused by events outside our control
10.5 Nothing in these Terms & Conditions affects your statutory rights.
11. Certificates, Compliance & Documentation
11.1 Where applicable, certificates, commissioning documents, warranty information or compliance documentation will be provided following completion of works.
11.2 Documentation may depend on payment being received, manufacturer registration, third-party systems, certification bodies or external providers.
11.3 We will not withhold statutory safety documentation where we are legally required to provide it.
11.4 The customer is responsible for keeping copies of any certificates, manuals, warranties or handover documents provided.
12. Complaints Procedure
12.1 We aim to provide a high standard of service at all times.
12.2 Upon completion of works, customers should inspect the work promptly.
12.3 If you are dissatisfied with any aspect of the work, please contact us as soon as possible so we can address the issue promptly.
12.4 We aim to respond to all complaints within 7 days.
12.5 Where appropriate, we will agree a date to inspect or rectify any issues.
12.6 The customer must give us a reasonable opportunity to inspect and, where appropriate, rectify any issue before instructing another contractor.
13. Privacy & Data Protection
13.1 We take your privacy seriously and process personal data in accordance with applicable data protection legislation.
13.2 Personal data will only be used where necessary to provide quotations, manage bookings, carry out works, process payments, issue documentation, meet legal obligations, or communicate with you about the requested service.
13.3 We will:
- Process personal data lawfully and fairly
- Use personal data only for relevant business and service purposes
- Implement appropriate technical and organisational security measures
- Restrict access to personal data to authorised personnel only
13.4 Personal data will not be sold or shared for unrelated marketing or advertising purposes.
13.5 Personal data may be shared with third parties where necessary to deliver the requested service, including suppliers, subcontractors, certification bodies, warranty providers, accountants, insurers, payment processors or legal advisers.
13.6 Personal data may be retained for as long as reasonably necessary for the purposes it was collected, including legal, warranty, insurance, tax and accounting obligations. Where appropriate, records may be retained for up to 10 years following completion of services.
13.7 You have the right to request access to the personal data we hold about you. Requests should be submitted using the contact details below.
13.8 In the event of a data breach, we will comply with all applicable legal obligations.
13.9 You have the right to raise concerns with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1133
14. Liability
14.1 Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be limited or excluded.
14.2 We are not liable for loss, damage, delay or additional cost caused by:
- Pre-existing defects
- Hidden or inaccessible faults
- Inaccurate information provided by the customer
- Unsafe or unsuitable working conditions
- Third-party work
- Manufacturer defects
- Structural defects
- Poor existing installation
- Events outside our reasonable control
14.3 We are not liable for indirect, consequential or business losses unless such liability cannot legally be excluded.
14.4 Where the customer is acting as a business, landlord, developer or commercial client, liability is limited to the value of the works carried out, unless liability cannot legally be limited.
15. Delays & Events Outside Our Control
15.1 We will make reasonable efforts to complete works within agreed timescales.
15.2 Timescales are estimates unless expressly stated otherwise in writing.
15.3 We are not liable for delays caused by circumstances outside our reasonable control, including supplier delays, material shortages, weather, illness, access issues, hidden defects, unsafe working conditions, third-party delays or emergency works.
16. Contact Details
Heatworks Plumbing and Heating
C5 Business Centre, North Road
Bridgend Industrial Estate
Bridgend
CF31 3TP
Phone: 01656 457455
Email: shaun@heatworksplumbingandheating.co.uk
Legal entity:
Forge Hill Property Developments Limited
Trading as Heatworks Plumbing and Heating
Company No. 13335416
VAT No. 377714070
Gas Safe Registration No. 650449
Registered office:
C5 Business Centre, North Road
Bridgend Industrial Estate
Bridgend
CF31 3TP
17. Cancellation Form
To: Heatworks Plumbing and Heating
Email: shaun@heatworksplumbingandheating.co.uk
Address: C5 Business Centre, North Road, Bridgend Industrial Estate, Bridgend, CF31 3TP
I/We hereby give notice that I/we cancel my/our contract for the following works:
Customer name:
Customer address:
Quotation/invoice reference:
Description of works:
Date accepted:
Customer signature:
Date: